Return Policy
Thank you for shopping with ThiGui.com. We value your satisfaction and want to ensure you are happy with your purchase. Please read our return policy carefully.
1. Right of Return (European Union Customers)
In accordance with EU consumer protection law, you have the right to return your purchase within 14 days of receiving your order, without providing any reason.
To be eligible for a return:
- You must notify us within 14 days of receiving your order by contacting us at [email protected].
- The item must be unused, in its original condition, and in the original packaging.
- You must include your order number in your request.
- Return shipping costs are entirely at the buyer's expense.
2. Return Process
Once you notify us of your intention to return:
- We will provide you with the return instructions and return address.
- You are responsible for the return shipping costs.
- You must return the item within 7 days after notifying us.
3. Refunds
Once we receive and inspect the returned item:
- We will process your refund within 28 days.
- Refunds will be issued to your original payment method.
- Shipping fees are non-refundable.
- If the returned item is damaged, used, or incomplete, a deduction may apply.
4. Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized products.
- Perishable goods.
- Digital downloads or digital content.
- Unsealed hygiene products (such as cosmetics, undergarments).
5. Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 7 days of receiving your order at [email protected].
- Include your order number and clear photos of the issue.
- We will offer a replacement.
For any questions or to request a return, please contact:
Email: [email protected]
