1. Orders

Q: How do I place an order?
A: To place an order, add the desired items to your shopping cart, then click on “Checkout”. Follow the steps to enter your shipping and payment information. A confirmation will be sent to you by e-mail.

Q: Can I change or cancel my order after I've placed it?
A: Orders are processed quickly, but if you wish to change or cancel your order, please contact our customer service department as soon as possible. We'll do our best to help.

Q: How can I track my order?
A: Once your order has been dispatched, you will receive an e-mail containing a tracking link enabling you to follow the progress of your order in real time.

2. Payment

Q: What payment methods do you accept?
A: We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and some bank transfers.

Q: Is my payment secure?
A: Yes, all transactions are secure thanks to SSL encryption. We do not store your payment information.

Q: Can I pay in instalments?
A: Yes, we offer payment in instalments with certain partners. You will be offered this option at checkout.

3. Delivery

Q: How long will it take for my order to arrive?
A: Delivery times vary according to your location and the delivery method you choose. In general, standard delivery takes between 3 and 5 working days, while express delivery takes between 24 and 48 hours.

Q : What are the delivery charges?
A: Delivery costs are calculated at checkout, based on your address and delivery method. Delivery is free for orders over €XX.

Q : Do you ship internationally?
A : Yes, we deliver to several countries. Delivery costs and times vary according to destination.

4. Returns and refunds

Q : How do I return an item?
A: You have 14 days to return an item if it doesn't suit you. Go to our returns page, fill in the form and follow the instructions to return your product.

Q: What items can be returned?
A: All items can be returned as long as they are new, unused and in their original packaging. Certain personalized or promotional products are not eligible.

Q: How are returns shipped?
A: Shipping costs for returns are entirely new and at your expense. We will inform you of the procedure to follow and the amount as soon as your return has been validated.

Q : How do I get my money back?
A : Once your return has been received and validated, we will refund you within 30 days using the same method of payment you used for your purchase.

5. Customer account

Q: How do I create an account?
A: Click on “My account” at the top of the page and follow the steps to register. An account allows you to track your orders, register your addresses and benefit from exclusive offers.

Q: I've forgotten my password. What should I do?
A: Click on “Forgot password” on the login page and follow the instructions to reset it.

Q: How can I change my personal information?
A: Log in to your account, access “My information” and update your details.

6. Products and Availability

Q: How do I know if a product is in stock?
A: Product availability is indicated on each product page. If an item is out of stock, you can ask to be notified when it becomes available again.

Q : Are products guaranteed?
A: No, all our products come without any warranty.

7. Customer service

Q : How can I contact customer service?
A: You can contact us via:
📧 Email: [email protected]
[💬 Online chat: available on our website]

Q: Do you have a loyalty program?
A: Yes! By creating an account, you earn points with every purchase, which you can then redeem for discounts.