Refund Policy

Refund Policy

Thank you for shopping at ThiGui.com. We are committed to ensuring your satisfaction. Below, you'll find our refund and return policy, compliant with European consumer rights regulations.


1. Right of Withdrawal (European Union Customers)

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right:

  • Please contact us at [email protected] within 14 calendar days of receiving your item.
  • Include your order number and clearly state your intention to withdraw from the purchase.
  • Items must be returned in their original condition, unused, and in original packaging.
  • Return shipping costs are entirely at the buyer's expense.

2. Return Process

After notifying us:

  1. You must return the items within 7 calendar days after notifying us of your decision.
  2. We will provide you with the return instructions and return address.
  3. Return shipping costs are your responsibility.

3. Refund Conditions

Once we receive and inspect the returned product(s):

  • Full or partial refunds will be issued within 28 calendar days via the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.
  • Any item not returned in its original condition or missing parts may be subject to a partial refund or denial.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made products.
  • Perishable goods.
  • Digital downloads or digital content.
  • Items unsealed after delivery for hygiene reasons (e.g., cosmetics, intimate goods).

5. Faulty or Incorrect Products

If your product is damaged, defective, or incorrect:

  • Contact us at [email protected] within 7 days of receiving the item.
  • Provide your order number and photos showing the issue.
  • We will offer a replacement.

6. Legal Warranty

All our products are covered by a 2-year legal warranty in accordance with applicable EU consumer protection laws. This warranty ensures that your item is free from manufacturing defects and functions as intended. If a product proves to be faulty within this period, we will repair it, replace it, or provide a refund, depending on the circumstances. Please note that the warranty does not cover damage caused by misuse, normal wear and tear, or failure to follow care instructions.


7. Contact Information

For all return and refund inquiries:

Email: [email protected]


This policy is governed by applicable European consumer protection laws and does not affect your statutory rights.