Thank you for shopping at ThiGui.com. We are committed to ensuring your satisfaction. Below, you'll find our refund and return policy, compliant with European consumer rights regulations.
In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise this right:
After notifying us:
Once we receive and inspect the returned product(s):
The following items cannot be returned or refunded:
If your product is damaged, defective, or incorrect:
All our products are covered by a 2-year legal warranty in accordance with applicable EU consumer protection laws. This warranty ensures that your item is free from manufacturing defects and functions as intended. If a product proves to be faulty within this period, we will repair it, replace it, or provide a refund, depending on the circumstances. Please note that the warranty does not cover damage caused by misuse, normal wear and tear, or failure to follow care instructions.
For all return and refund inquiries:
Email: [email protected]
This policy is governed by applicable European consumer protection laws and does not affect your statutory rights.
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