Shipping Policy

Shipping Policy

At ThiGui.Com, we are committed to shipping your orders as quickly as possible and providing you with a seamless shopping experience. Please read our shipping policy carefully below.

1. Delivery Areas

We currently ship to the following regions: European Union only.
If your shipping address is not listed, please contact us to verify shipping availability.

2. Order Processing Times

All orders are processed within 3 business days (excluding weekends and holidays).
During periods of high demand (sales, promotions, holidays), order processing may take slightly longer.

3. Delivery Times

Delivery times vary depending on your location and the shipping method selected:

Standard Delivery: [5-8 business days].
Express Delivery: [3-5 business days].

We do our best to meet these deadlines, but they may be extended due to exceptional circumstances (customs delays, transportation disruptions, etc.).

4. Shipping Rates

Shipping rates are computed during checkout and depend on the destination and carrier. [Standard Delivery, Express Delivery, Fixed price or based on weight]

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can track your package in real time via our partner carrier's website.

6. Delivery Address

Please ensure that the delivery address provided when placing your order is correct and complete. ThiGui.Com cannot be held responsible for undelivered packages due to an incorrect or incomplete address.

7. Delivery Delays or Issues

In the event of a delivery delay or issue, please contact us at [email protected] with the following information:
• Order number.
• Name and delivery address.
We will work with our carrier to resolve the situation as quickly as possible.

8. Lost or Damaged Packages

If a package is lost or damaged during shipping, we will investigate with the carrier concerned.
In case of damaged products, please refer to the refund policy.

9. Restrictions

Some products may be subject to shipping restrictions depending on the destination or the nature of the product (flammable products, food, etc.). These restrictions will be indicated at the time of ordering.

10. Contact

For any questions regarding our shipping policy, you can contact us at:
Email: [email protected]

Disclaimer

This policy is subject to change without notice. Please check this page regularly for updates.